The Asian Bankers Association (ABA) and Qorus, an ABA Knowledge Partner, are inviting members and friends to two Training Workshops on “Demystifying AI in Banking: What is really Important”, one to be held on 11 and the other on 18 December 2025, both at 2PM Taipei time and led by Rudrabed Mitra, world-recognized AI researcher, entrepreneur and author of “Creating Value with AI”.
INTRODUCTION
In these two-hour Training Workshops, participants will be able to learn about many concrete case studies by ABA and Qorus on Artificial intelligence and its fundamental importance to the future of banking.
AI today has moved far beyond buzzword status. Today, it is a core capability shaping how financial institutions compete, grow, and serve their customers. From transforming customer interactions to enabling real-time decision-making, AI is now central to the future of banking. As customer expectations rise and operational pressures intensify, banks that successfully integrate AI stand to unlock new levels of efficiency, personalization, and strategic insight.
COURSE CONTENT
The two sessions will provide many concrete case studies given on big scale by ABA and Qorus. Together, they provide a practical and forward-looking understanding of how both generative AI and agentic AI are redefining the industry—from enhanced customer care and analytics to autonomous systems capable of making complex decisions.
This comprehensive training explores the transformative potential of generative AI and large language models (LLM) in banking. Participants will explore advanced strategies to enhance customer care, leverage data analytics for actionable insights, and design effective marketing campaigns using AI-driven approaches.
KEY LEARNINGS:
- Enhanced Customer Experience Strategies: Participants will learn how to use generative AI tools like chatbots and virtual assistants to deliver personalized, 24/7 customer care and improve overall customer satisfaction.
- Practical AI Integration Framework: Understand the steps to implement generative AI in banking operations, including risk management, ethical considerations, and aligning AI adoption with organizational goals.
TARGET AUDIENCE
The training workshops are designed for Executives and Managers in Distribution, Marketing, Customer Care, Operations, and also Technology and Innovation Leaders who want to strengthen their AI literacy and lead transformation with confidence.
TRAINER
- AI researcher, Entrepreneur, Author of “Creating Value with AI”, Mentor and Founder of Omdena, The World's Biggest human-centered AI development platform.
- Invited speaker at Facebook, Intel, Google, Philips, Accenture, UN, Swedbank, BNP Paribas, USC Business School events in 35+ countries.
- Mentor of Google for Startups, Techstars, Seedstars, University of Southern California, Founders Institute, and StartupWise Guys.
- Named 'top 10 inspiring CEOs in 2020' by Analytics Insight.
AGENDA
11 DECEMBER 2025: WEBINAR #1 – Generative AI: Customer Care, Analytics, and Campaign Management
14:00 Opening Remarks
14:02 Feature presentation by Trainer Rudradeb Mitra
(1) Introduction to Generative AI and LLM: Definitions and Core Concepts
(2) Enhancing Customer Care with GenAI: AI-powered chatbots and Virtual Assistants, Personalization, 24/7 Support
(3) Data Analytics for Customer Insights: Advanced and Predictive Analytics and Customer Segmentation
(4) AI-Driven Campaign Management
(5) Challenges and Considerations: Ethical, Regulatory, and Operational Aspects
(6) Implementing GenAI in Banking with Rack and Stack Activities: Use-Case PoV, Operational Model, Risk Management
(7) Case studies
15:40 Interactive Q&A
16:00 Closing Remarks
18 DECEMBER 2025: WEBINAR #2 – Agentic AI in Banking: From Automation to Autonomous Decision-Making
14:00 Opening Remarks
14:02 Feature presentation by Trainer Rudradeb Mitra
(1) Introduction to Agentic AI and its relevance in banking
(2) The Evolution of Agentic AI in the Banking Industry
(3) Use Cases for Banks
(4) Benefits & Strategic Impact
(5) Risks, Governance & Regulation
(6) Implementation Roadmap
(7) Case studies
15:40 Interactive Q&A
16:00 Closing Remarks
PRICE
US$50 for first session on 11 December 2025 and US$50 for second session on 18 December 2025.
Paid participants will also have to answer a test online within a week after each session. For each session, participants will receive an official ABA and Qorus Training Certificate on AI in Banking, adding value to their professional credentials.
Interested participants, please submit credit card payment at the ABA website here:
After payment, paid participants will receive their respective registration link to the Training Workshop.
Paid registrants that could not join the session LIVE, will receive ON-DEMAND access.
Restricted capacity so please join now!
About Qorus
Qorus is the global community where finance professionals and organizations solve challenges and reinvent themselves. Over 50 years of experience means Qorus has diverse knowledge and best practice as well as global reach. Members can access an innovation library of over 7,000 case studies, reach colleagues and experts at 1,200 financial brands in 120 countries.
