HNB PLC sealed its reputation as Sri Lanka’s undisputed leader in retail banking, having been crowned as the Best Retail Bank in Sri Lanka for the 12th occasion at the prestigious International Excellence in Retail Financial Services Awards 2022 hosted by the Asian Banker Magazine.
Considered among the most rigorous, prestigious and transparent awards programmes for consumer financial services in the world, the awards are designed to showcase regional institutions that establish new benchmarks in stability, innovation, digital enablement and process re-engineering towards unleashing rapid, sustainable growth.
Commenting on the landmark achievement, HNB Managing Director/CEO, Jonathan Alles said: “HNB was founded on the principle that true partnerships built on integrity and service can only lead to progress. Over 134 years, we have carried this legacy forward with an equal sense of pride and responsibility to build upon the progress of generations. These values have led the bank to constantly transform its capabilities, and evolve with the times, in order to be of service to as many Sri Lankans as possible in good times and bad.
To be recognized for the 12th occasion as Sri Lanka’s Best Retail Bank, is of course an incredible validation of this legacy, and the dedicated efforts of our entire team. Looking ahead, we face unprecedented challenges but within these issues, are also the seeds of a better future. The entire HNB team remains steadfast in our commitment to serve the people of Sri Lanka as a true partner in progress.”
Retail banking is a flagship segment for HNB, which caters to the needs of over 2.5 million Sri Lankans island-wide. In addition to the bank’s extensive customer service network of 255 branches and 795 Self Service Machines, HNB has also been a pioneer in leveraging digital banking products, services and channels to provide customers with convenient, comprehensive and secured options to transact remotely.
Moving forward, HNB is aiming to further consolidate its leadership in digital banking through the implementation of a multipurpose Digital Layer that allows the bank to launch Digital Banking products swiftly to the market. This has enabled the bank to work closely with Fintechs for rapid roll out of new tech-enabled products and services.
“With the commencement of our state-of-the-art back- end transformation, HNB is rapidly gearing up for the expansion of our service capabilities. This will also bolster the bank’s ability to support the revival and rejuvenation of the national economy, in turn empowering our customers to pursue their dreams. The investments we have committed towards technology, and building the expertise of our people, are laying the foundation for a drastically more reliable, responsive, remotely accessible banking experience that fulfills our promise to deliver seamless banking solutions to our customers wherever they are,” HNB DGM – Retail and SME Banking, Sanjay Wijemanne said.
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