DBS Bank Taiwan released a revamped online banking platform, dubbed DBS Digibank, in a bid to provide wealth management clients with more personalized services and a more engaging user experience on mobile devices.
The bank this year commissioned a team of about 300 people from Taiwan, India and Singapore to improve its mobile banking platform to satisfy rising demand for mobile banking services, the bank told an online media briefing.
A survey conducted among 400 wealth management clients showed that Taiwanese consumers are most concerned that online banking services be tailor-made for them, that transactions can be completed quickly and easily on the virtual platform, and that their data is kept safe.
The new app addresses these concerns, as it allows people to customize the interface and prioritize functions for transactions they frequently conduct, such as foreign exchange. People can set reminders for the app to remind them about fee payments, loan payments, money transfers or other items, which would improve money management.
According to DBS, the app remembers accounts that users often transfer money to. It also allows users to share information with friends via social networking apps such as Facebook or Line, the bank said.
For wealth management clients who also have a DBS credit card, they can automatically transfer to its DBS Card app without having to log in again, which saves time, it said.