Doha Bank implements robotic process automation

63 Doha BankDoha Bank has embarked on a major initiative as part of its strategic transformation to automate key processes across operations and successfully implemented Robotic Process Automation (RPA).

Doha Bank would be one of the pioneers in setting a strong foundation with AI-enabled intelligence embedded into its platform, further enhancing the customer experience and introducing new services.

The latest implementation of robotic automation at Doha Bank will minimise manual processes, improve efficiency, enhance output quality, minimise operations risk, and enhance compliance controls with regulations and eventually increase overall efficiency in delivering a customer-centric service.

Doha Bank is planning to expand RPA in all areas, such as fund transfer, retail loan administration, and trade finance. Doha Bank CEO Dr R Seetharaman said, “RPA is transforming the back-office activities with data entry and onboarding processes, among others. RPA was designed primarily to function as rule-based operations, however, with the influx of AI and ML, the RPA bots are empowered with decision-making abilities with knowledge-based programming. We are glad to be the early adopters in building all-inclusive digital ecosystems which put the customer at the heart of what we do.”

Doha Bank chief operating officer Peter John Clark said, “RPA is an exciting new technology enabling our operational processes to become more efficient, scalable, and accurate. RPA is a cornerstone of our strategic vision for Doha Bank operations to deliver world-class service to our customers and our ability to scale up for exponential digital growth.”

Gulf Times

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