East & Partners Global Insight reports explore key issues identified by institutional banking (IB) customers as part of the group’s long running core research programs covering Transaction Banking, Credit, Trade Finance, Business FX, Equipment Finance, Merchant Payments and Customer Sentiment.
The latest H1 2021 Global Insights analysis delves deeper into corporate and institutional banking (CIB) relationship manager (RM) characteristics since the onset of the COVID-19 crisis, frequency and quality of RM contact, relative bank performance in response to the crisis, customer churn, credit demand impacts, estimated recovery timeframes, digitisation impulse in response to COVID restrictions, ESG goals progress and overall, what customers really need from their bank to successfully plan their immediate and longer term strategic objectives.
Key decision makers are faced with overwhelming, competing challenges. The path ahead is uncertain as CFOs continue to comprehend the full scale and scope of the COVID-19 pandemic impact on long term operations.
The latest report provides timely insight into rapidly changing IB relationship management (RM) as a result of the COVID-19 crisis. This exclusive analysis follows the H2 2019 Onboarding and H1 2020 RFP editions, providing valuable ‘voice of the customer’ insights.
The purpose of the report is to identify and guide East & Partners clients including Banks, financial service providers, regulators and legislators of areas of opportunity within the global IB market.
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