Maybank introduces EzyQ, first in Malaysia

39 MaybankMaybank Bhd has launched Maybank EzyQ, an online appointment management system for customers, making it the first bank in the country to introduce such a facility in its banking services.

With Maybank EzyQ, customers can now make appointments online ahead of their visits to branches or Premier Wealth Centre (PWC) nationwide, conveniently and seamlessly via the Maybank2u website.

“Customers have the flexibility to choose their preferred date and time slot for the branch or PWC they wish to visit, as well as the services they would like to perform such as account opening, debit card enquiries, and product advisory. This will help reduce customer waiting time, and improve crowd management in the branch or centre for added safety,” it said.

Maybank group chief executive officer, community financial services Datuk John Chong said with the current wave of pandemic, the bank had to change the way branches operate and have been working on a solution that enables Maybank to prioritise its customers’ safety.

According to the bank, in the first phase of implementation, customers will be able to use Maybank EzyQ to make appointments for close to 90 Maybank branches and PWCs nationwide.

The bank is progressively expanding the service to more branches and targets to roll out Maybank EzyQ to its entire branch network by early next year.

Maybank customers can make an appointment via Maybank EzyQ as close as one business day in advance and up to 10 business days ahead of the scheduled date.

The confirmation of the appointment is immediate and a follow-up email will be sent to the customer within the same day. A reminder email will also be sent one day before the appointment date.

While customers can still walk in without an appointment, the bank encourages to utilise Maybank EzyQ and make an appointment ahead to lessen waiting time and prioritise personal safety.

New Straits Times

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